AUTO QA
Every call audited against your scorecard.
Audit bot and human calls across sales, customer service and business processes against your scorecard. Each verdict includes reasoning and time-stamped evidence, feeding a learning loop that improves the script after each call.
QA review · Call #2093186%
| Greeted by name | Pass | 00:03 |
| Confirmed identity | Pass | 00:11 |
| Disclosed charges | Fail · Fatal | — |
| Offered callback | Pass | 02:40 |
| Polite close | Pass | 03:02 |
SentimentNeutral
ResolvedYes
DispositionCallback
100%Of calls reviewed
5–30sPer review
10Starter rubrics included
SEE IT IN ACTION
Watch the walkthrough.
Every call reviewed: transcript, AI summary and scorecard results, with fatal flags.
Auto QA walkthrough
HOW IT WORKS
Up and running in four steps.
Write a rubric
“Agent confirmed the customer’s name before pitching.”
AI breaks it down
Turned into checkable conditions, editable with AND / OR.
Every call scored
Verdict, reasoning and a time-stamped quote per rubric.
Improve the next call
QA evidence feeds self-improving scripts, while supervisors coach the team.
CAPABILITIES
Everything it does.
Your rubrics
- Write a rubric in plain words; AI breaks it into checks
- Visual AND / OR builder
- Weights, fatal rubrics and a starter set of 10 rubrics
Every review
- Weighted score with pass / fail / N.A. and fatal flag
- Evidence quote from the transcript for each verdict
- Summary, sentiment, disposition and action items
- Results in 5–30 seconds
QA dashboard
- Average score, fatal failures and resolved %
- Best calls and calls that need attention
- Strengths and areas to improve ranked by rubric
Compliance & disclosuresMis-selling detectionAgent coachingBot script qualityCustomer sentiment tracking
Works together with
SALES. SERVICE. OPERATIONS.
Put your next process on autopilot.
From warming leads to resolving customer queries and following up with partners — see Voicebot and WhatsApp bot work together on your process.